Dear Avelo Airlines,
I have used this backpack a countless number of times flying to and from Florida. On these flights it has always been considered a personal item… until today.
Today I was pulled to the side of the gate, where my backpack was thrown on the ground to check the size. “It is a centimeter too long,” the gate agent told me.
“Ugh! I’ll take a few things out to make it work,” I replied.
“Wellllllll…. company policy is that you can only take one item out to try to do that,” the gate agent said.
“What?!?! That’s ridiculous!”
“I’m sorry. It’s company policy. Go ahead and step over there to pay $65 to make this backpack a carry on item!”
“This is crazy,” I muttered to myself stepping to the side and rolling my eyes!
Unacceptable Avelo! Unacceptable!